genesys.comContact Center Solutions | Omnichannel Customer Experience | Genesys

Xperience 2024 | Get future ready — now Register today Solutions Solutions Capabilities Industries The #1 AI-powered experience orchestration platform Explore prebuilt solutions Genesys Cloud CX Deliver personalized experiences at scale with an all-in-one contact center. Genesys Cloud EX Drive employee efficiency in your contact center and beyond. AppFoundry® Marketplace Extend the Genesys Cloud platform with pre‑integrated apps. Extend and build Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations Deliver end-to-end personalized experiences at scale Purpose-built AI Realize value faster with AI that’s easy to deploy, control and optimize. Seamlessly connect on digital and social Personalize engagement on any channel with humans and AI-powered bots. Future-ready contact center Optimize with intelligent automation and embedded AI that delivers value from day one. Open CX platform and cloud architecture​ Innovate continuously, scale globally, and build any experience. End-to-end journey management Connect data silos to orchestrate and optimize customer and employee experiences. Workforce engagement management​ Simplify management, accelerate employee impact and increase retention with native AI and CX integration. Trusted across industries Banking Build trust and loyalty with seamless banking experiences across channels — every time. Healthcare Create secure, connected patient experiences that transform their care at scale. Retail Personalize every shopping experience with scalable retail support your customers can count on. Insurance Keep up with policyholder demands across channels using an AI-powered technology platform. Government Deliver secure, trusted digital government services that exceed customer expectations. More industries Discover how companies across industries achieve their specific goals with Genesys. Your company and Genesys Discover how pioneering organizations are reshaping the landscape of customer experience. Get ebook Customers Redefine your success standards Leading brands worldwide are making customer experience a competitive differentiator with Genesys. Customer stories Succeed and grow Customer success Professional services Product support Training and certification Connect and engage Customer communities Advocacy program Developer center Latest story Aeromexico soars to more personalized and rewarding interactions. Read more Partners Ascend to new heights with our partners Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals. See partners Explore our partners Strategic alliances AppFoundry® Marketplace Find a partner Partner with Genesys Become a partner Partner programs Partner portal Partnership in action Genesys receives 5-star award in the 2024 CRN Partner Program. Learn more Resources Get the resources you need Discover the latest research, reports and resources to orchestrate more connected experiences. All resources Explore Reports and guides Demos and videos Webinars and events Blogs Podcasts Learn Training and certification Product knowledge Development Trending Contact center buyer’s guide: Focus on delivering the best experiences every time Get the guide Company A great partner, a great place to work Your company is in the experience business — even if you don’t know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more. More about Genesys Why Genesys Our vision Sustainability Awards and recognition Who we areNews Careers Leadership Recent Genesys named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service Read more Log in Search Get Started Start exploring Genesys today Let’s chat. Connect with an expert to explore our product or ask questions. +1.888.436.3797 Contact Genesys Try for free Product tours Product demo Compare value Pricing and plans Get a quote × Transform your CX for the age of AI Deliver the future of customer and employee experience today. All built on the #1 AI-powered experience orchestration platform. Genesys Cloud CX Leading brands connect with Genesys The National Domestic Violence Hotline uses AI to support survivors When every second counts, The Hotline uses a trusted platform and AI-powered tools to serve more people in less time — providing empathy across every experience. Read their story 1.5 min reduction in average handle time since implementing voluntary voicebots Genesys Cloud is the world’s leading AI‑powered experience orchestration platform​ Drive growth, customer loyalty and employee productivity while reducing costs — all through a trusted, artificial intelligence (AI)-powered platform that delivers personalized experiences at scale across chat, email, messaging, voice, social and text.​ Purpose-built AI Realize value faster with AI that’s easy to deploy, control and optimize. → Seamlessly connect on digital and social​ Personalize engagement on any channel with humans and AI-powered bots. → Future-ready contact center Optimize with intelligent automation and embedded AI that delivers value from day one. → Open CX platform and cloud architecture Innovate continuously, scale globally and build any experience. → End-to-end journey management Connect data silos to orchestrate and optimize customer and employee experiences. → Workforce engagement management Simplify management, accelerate employee impact and increase retention with native AI and CX integration. → Discover Genesys Cloud CX Redefine what’s possible for CX with AI‑powered experience orchestration​ Make every interaction personal and filled with empathy. No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now it’s easier than ever to keep your employees engaged and your customers happy and coming back for more. Learn more Analysts and users agree — Genesys is a leader Gartner ® Magic Quadrant™ for 2023 Contact Center as a Service Genesys named a Leader in Contact Center as a Service solutions IDC Marketscape reports on conversational AI Genesys named a Leader for omnichannel conversational AI solutions The Forrester Wave: Contact Center as a Service, Q1 2023 Genesys recognized as a Leader in CCaaS See more resources See Genesys Cloud CX in action Talk with an expert to see firsthand how you can transform customer and employee experiences today.​ Get started +1.888.436.3797 Contact us Glossary Professional Services Support Select Region Global Offices Site Map Blog Products Genesys Cloud System Status Company Newsroom Sustainability Leadership Community Careers Legal About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Copyright © 2024 Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription | Accessibility Plan & Feedback | Cookie...